Privacy Policy

1. Introduction

This Privacy Policy explains how Premo Media Pty Ltd (ABN: 52 635 706 651) ("MyPremo", "we", "us", "our") collects, uses, stores, and shares personal information when you use mypremo.com (the "Platform").

By using the Platform, you agree to the collection and use of your information in accordance with this Privacy Policy.

2. Role of the Platform

MyPremo is a technology platform only that facilitates interactions and transactions between users.

We:

• Do not control user behaviour
• Are not a party to transactions
• Do not guarantee the conduct of any user

As such, users acknowledge that certain data may be shared with other users as part of platform functionality.

3. Information We Collect

We may collect the following categories of information:

3.1 Account & Profile Information

• Email address
• Username and display name
• Password (securely hashed)
• Profile images, bio, and content
• Social links and custom links

3.2 Transaction & Financial Data

• Transaction history
• Purchase and order records
• Stripe customer and account identifiers

3.3 Identity Verification Data

Where required (e.g. bookings, contracts):

• Government ID images
• Verification photos
• Agreement records and timestamps

3.4 Communications

• Messages between users
• Email communications
• Notification preferences

3.5 Subscriber Data

• Email addresses collected by creators
• Subscription activity

3.6 Automatically Collected Data

We may collect:

• Platform usage data
• Page views and interactions
• Session and authentication data
• Security logs (including IP address, device data, and activity logs)

4. How We Use Information

We may use your information for any lawful purpose, including:

• Operating and improving the Platform
• Facilitating transactions between users
• Providing customer support
• Verifying identity and preventing fraud
• Enforcing our Terms and policies
• Communicating with users
• Analytics and performance tracking
• Legal and regulatory compliance

5. Data Sharing

5.1 With Other Users

Information may be shared with other users where necessary, including:

• Seller receiving buyer details
• Buyer receiving seller details
• Identity verification data for bookings or contracts

You acknowledge this is essential to the Platform's operation.

5.2 With Service Providers

We share data with third parties including:

• Stripe (payments and payouts)
• Supabase (database and storage)
• Vercel (hosting and infrastructure)
• Email providers (transactional communications)
• Video providers (call functionality)

These providers may operate globally.

5.3 Legal & Protection Purposes

We may disclose information where necessary to:

• Comply with laws or regulations
• Respond to legal requests
• Protect rights, safety, or property
• Investigate fraud or misconduct

5.4 Business Transfers

In the event of sale, merger, investment, or restructure, your data may be transferred as part of the business assets.

6. International Data Transfers

Your data may be transferred and stored in jurisdictions outside your country, including the United States and other global regions.

By using the Platform, you consent to these transfers.

7. Data Retention

We retain data:

• As long as necessary to operate the Platform
• To comply with legal obligations
• To resolve disputes and enforce agreements

Certain data (such as transaction records and audit logs) may be retained indefinitely where required for compliance or protection.

8. Security

We implement commercially reasonable security measures including:

• Encryption and hashing of sensitive data
• Secure authentication systems
• Payment security via Stripe
• Access controls and monitoring

However, no system is completely secure.

You acknowledge that:

• You use the Platform at your own risk
• We cannot guarantee absolute security

9. User Rights

Depending on your jurisdiction, you may have rights to:

• Access your data
• Correct your data
• Request deletion
• Request data export

These rights may be limited where:

• Legal obligations apply
• Data is required for legitimate business purposes

10. Account Deletion

If you delete your account:

• Profile data may be removed
• Public content may be removed

However, we may retain:

• Transaction records
• Legal and compliance data
• Audit logs

11. Cookies & Tracking

We use cookies and similar technologies for:

• Authentication
• Session management
• Referral tracking
• Platform functionality

We may update our use of cookies at any time.

12. Communications

We may send:

• Transactional emails
• Service-related notifications

We may also send marketing communications where permitted by law.

13. Children's Privacy

The Platform is not intended for individuals under 18 unless under parental or legal guardian representation.

We do not knowingly collect data from minors without appropriate consent.

14. Third-Party Responsibility Disclaimer

MyPremo is not responsible for:

• Actions of other users
• Misuse of data by sellers or buyers
• Third-party services (Stripe, hosting providers, etc.)

Any interaction between users is at their own risk.

15. Changes to This Policy

We may update this Privacy Policy at any time.

Continued use of the Platform constitutes acceptance of any changes.

16. Contact

For privacy-related inquiries, contact:

support@mypremo.com